Terms & Conditions

These terms describe the reservation, payment, care, and return requirements for event rentals from Marrakesh Events®. Please review them alongside your rental agreement before booking.

1. Reservations & Payment

Rental orders are placed on hold only after Marrakesh Events receives full payment. A reservation is guaranteed by a rental agreement signed by both parties, payment of all fees and taxes, and credit card information held on file for damage charges. Any remaining balance is due three weeks before the scheduled pickup date.

For check payments, please contact Marrakesh Events to confirm the payee and mailing instructions before sending payment.

2. Rental Period & Late Returns

Rental prices cover the period stated in your contract. If items are returned late because of a delay caused by the client, additional daily rental fees apply until the items are returned.

3. Cancellations

Orders canceled after reservation are subject to a 60% cancellation fee. Orders canceled seven days before the event are billed in full.

4. Client Responsibility

The client is responsible for the security, protection, damage, and loss of all rental items from the time they take possession until the items are returned to Marrakesh Events. This responsibility includes items handled or transported by a third-party delivery company.

5. Pickup & Transportation

Pickup by the client or a third-party delivery company takes place one day before the rental date, during an agreed time window. Delivery companies used for pickup must be insured. The client is responsible for damage occurring during transportation by the client or their delivery company.

6. Damage & Normal Wear

Normal wear and tear from ordinary use is not charged. Fabric rips, tears, stains, burns, broken or missing pieces, deep scratches, gouges, and weather damage are not considered normal wear and tear.

Marrakesh Events may charge the credit card on file for repair costs. If an item cannot be repaired, the client is responsible for its full replacement cost, payable by the card on file or by check. Replacement costs are available upon request.

7. Lost, Missing & Stolen Items

The client is responsible for the full replacement cost of items lost, missing, or stolen during the rental period. Marrakesh Events may charge the card on file or collect payment by check. Replacement costs are available upon request.

8. Returns

The client or their third-party delivery company must return rental items one day after the rental date, during an agreed time window. Items must be returned to the same location from which they were collected.

Questions About Your Rental?

Contact Marrakesh Events or call +1 (646) 643-1420 for questions about payment, pickup, returns, or your rental agreement.